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Payments
We accept all major cards including VISA, MasterCard, American Express, Discover as well as PayPal.
REFUNDS & EXCHANGES
As per Australian Consumer Law, we accept refunds and exchanges on any faulty product. We do not accept refunds for change of mind, however each case will be looked at uniquely and we will do our best to accommodate you.
For international buyers the same rules apply.
Our refund and exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange, though again each case will be looked at uniquely.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If there is an issue with your order, reach out to us via [email protected] or fill out the form below.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item unless the item arrives faulty. Shipping costs are non-refundable.
If you have any further questions about your order, please contact us at [email protected].